Update on Lag in Public EU Games

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Diablo 3 [ Общи дискусии ]

EarthFace

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Автор: EarthFace на 08/10/2013 - 10:37ч. | EarthFace на 08/10/2013 - 10:47ч.

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Hello everyone,

Thank you for your continued repoirts everyone, we're forwarding these on for investigation and our networking team has been alerted to the issue, I don't have any further news on this just yet but it is being actively investigated on our side.

As part of that do please continue to post these reports. We'd also ask that you let your network providers know too. This will allow all affected parties to investigate the issue, allowing for a quicker resolution.

Thank you again for posting these reports, your co-operation and your patience.

Hello again,

Thank you for continuing to report this issue and to provide the info requested in this post:
http://eu.battle.net/d3/en/forum/topic/4008091423?page=1#5

As we've said previously, and I'll say it again; we are looking into this issue. We ask you to contact your ISPs too to ensure that all affected parties are involved and investigating too. We are not laying the blame at anyone's feet. We just need everyone involved with this ongoing investigation to be informed, while we also continue to investigate from our side.

We need you to continue to post the info we requested above, in order to fully look into this issue.

Please note that all non-reports will be removed. I do understand that this issue is frustrating, but the tech forum is not for recriminations or for off topic discussions. We need information in this thread, such as trace routes and pathpings. Giving us this info will allow us to investigate with far greater effiency.

So again, thank you in advance for continuing to post the info requested in the thread I linked above. And thank you for your patience while we look into this.

Hi Aeon, yes that's part of the trace route, but we need the full trace route. As well as the rest of the information. Again, here's the link to the info we need:
http://eu.battle.net/d3/en/forum/topic/4008091423?page=1#5

The time outs after hitting our network is entirely normal and happens on every trace route, even when there isn't a connection issue we're looking into. It's done for security reasons.

In the trace route article, you can see this information reiterated at the bottom of the article.

except all the useless junk information they ask from us, which have nothing to do with the matter..
We are asking for this info because it is vital for us to look into this issue. Our network team asks for this info, so we have to ask you for it. You may not see the need for it, but we do.

So thank you for posting the info we requested, it's a great help for us.

those of us who have lost characters and / or items due to this issue can you give us any insight if there is going to be a chance of us being able to get them back?
I'm sorry, if an item or hero is lost due to disconnection or other termination of the game, there's no way to get it back.

As repeated earlier, this thread is here to gather info on a current issue, and we are using that information to investigate.

To re-highlight the info we need, you can find it here:
http://eu.battle.net...091423?page=1#5

I understand it's frustrating at the moment, but we are looking into this and we are using the info you post to investigate. I don't have any further updates at the moment, and we are asking that you contact your ISPs as well. This does not mean we are blaming your ISPs, just that we are in a process of investigating the issue at the moment.

We are removing posts because the vast majority of posts on this thread are defamatory or outright hostile. I understand you're upset, but we need to keep this thread civil as it abides by the rules that all threads on these forums abide by. The only way we've been able to keep control of this thread is to remove anything not related to either questions we as support agents can answer, or the information we have requested.

We don't have an update on this at the moment, I know that's not what you want to hear and I understand this is an infuriating time, but it's all I have to share right now. Please do continue to post the info we requested, as every bit of info is vital for us to look into this. Thank you again for being patient and for your co-operation.

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